nusaplay Platform Privacy Notice

Data We Collect on nusaplay

We collect your information when you create an account, verify your identity, deposit funds, and place wagers on nusaplay. Your account registration requires an email address and password. KYC verification on nusaplay requires your full name, date of birth, government ID number, and proof of address. Payment information—including your bank account details, mobile wallet ID (for DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet payments), or card details—is collected only when you deposit on nusaplay.

We also collect behavioral data on nusaplay: which games you play, how much you wager, when you access your account, and what features you use. This helps us detect fraud, manage your account securely, and understand which games are popular among our members. We log your IP address and device information (operating system, browser type) when you access nusaplay. We may also collect data via cookies, which we describe in detail below.

How We Use Your Data on nusaplay

We use your data on nusaplay for specific purposes tied to operating our platform. Your identity data enables us to verify your account, comply with anti-money-laundering regulations, and prevent fraud. Your payment information is used only to process deposits and withdrawals—we never store full credit card numbers on our servers. Your email address receives account notifications, password resets, and promotional messages (if you have opted in to marketing on nusaplay).

We use your behavioral data on nusaplay to calculate your weekly cashback, track your tier progression, and settle your wagers according to game rules. Your gameplay history helps us detect suspicious patterns that might indicate account compromise or fraud. We also use aggregate data (totals and trends, not individual records) to understand how members engage with Liga 1 markets, live blackjack, Aviator, or Mobile Legends competitions on nusaplay, allowing us to improve our platform.

Third-Party Processors & nusaplay Data Sharing

We share your data on nusaplay only with vendors who help us operate the platform. Payment processors such as bank partners (mobile banking, local payment, online payment, e-wallet) and mobile wallet providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your account details and transaction amounts so they can process your deposits and withdrawals. Identity verification partners (third-party KYC vendors) receive your ID and address documents to confirm your identity on nusaplay.

Our customer support platform may store your email and chat history so our team can help you on nusaplay. We also work with fraud detection providers who analyze your account activity for signs of compromise or suspicious betting patterns. These vendors are contractually bound to protect your data and use it only for the services they provide to nusaplay. We do not permit them to use your information for their own marketing or other purposes.

Data Security & Storage on nusaplay

We at nusaplay encrypt your sensitive data (passwords, payment details, ID numbers) using industry-standard encryption during transmission and at rest. Our servers are hosted in secure data centers with physical and digital access controls. Our team is trained on data protection protocols and signs non-disclosure agreements. However, no system is non-specific info secure—we cannot guarantee absolute protection against all attacks.

Your data on nusaplay may be stored on servers located outside your jurisdiction. Depending on the data type, some information stays in Indonesia while other records may sit in regional or international facilities. We apply the same security standards regardless of server location. We retain your account data as long as your account exists; after you close your account on nusaplay, we keep records for a limited period to comply with financial regulations, then delete them according to our retention schedule.

Cookies & Tracking on nusaplay

We use cookies on nusaplay to remember your login session, save your preferences, and track your navigation so you do not have to re-enter information each time you visit. Some cookies are essential—without them, you cannot stay logged in or place wagers on nusaplay. Other cookies are optional and help us understand how you use the platform; you can disable these through your browser settings.

Third-party analytics tools on nusaplay may also set cookies to measure how many people visit us and which pages are most popular. These tools do not identify you personally—they count visits and track trends. We do not allow these tools to build a profile of your betting behavior or sell that information to other companies. You can opt out of some third-party tracking by adjusting your browser privacy settings.

Your Rights & Choices on nusaplay

You have the right to access, correct, or delete your personal data on nusaplay. If you want a copy of the information we hold about you, contact our support team via email or in-app help—we will provide it within our standard response window in general terms. If you notice an error in your profile (wrong address, incorrect birthday), you can update it in your account settings on nusaplay or ask our support team to correct it.

You can also ask us to delete your account and associated data, though we may retain certain records for legal or financial compliance reasons (such as transaction history for tax purposes). If you have opted into marketing emails on nusaplay, you can unsubscribe at any time using the link in the email footer or by changing your preferences in your account. We will stop sending promotional messages once you have unsubscribed from nusaplay.

Age & Eligibility on nusaplay

nusaplay is not available to anyone under the age of legal majority in their jurisdiction. We do not knowingly collect data from minors. If we discover that a user on nusaplay is underage, we close the account immediately and delete any associated information. Parents or guardians who believe a minor has created an account on nusaplay should contact our support team right away.

Jurisdiction & Applicable Law on nusaplay

nusaplay operates in multiple jurisdictions, and the laws governing data protection vary by region. For members accessing nusaplay from Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported areas, your data is protected according to the applicable laws in those regions and the international standards we maintain across nusaplay. Some jurisdictions (such as those in the European Union) have specific data protection regulations that we comply with if you are located there.

By using nusaplay, you consent to the collection and use of your data as described in this notice. If you do not agree with our practices, you should not use nusaplay. We may update this privacy notice periodically to reflect changes in our practices or applicable law. We will notify you of material changes by email or via a notice on our login page on nusaplay.

Contact Us About Privacy on nusaplay

If you have questions about how we handle your data on nusaplay, or if you want to exercise your rights to access or delete your information, contact our support team. You can reach us via in-app help during business hours, or email us with your request. We aim to respond to data access requests within our standard processing window. For sensitive privacy concerns, email is the preferred channel so we can securely handle your personal information.

Our commitment to your privacy on nusaplay is foundational to your trust in our platform. We take data protection seriously and maintain practices aligned with industry standards and applicable law. If you ever feel your information on nusaplay has been misused or compromised, please alert our support team immediately so we can investigate and help secure your account.